THE ARBOR PRIMUS
THE ARBOR PRIMUS / SUPPORT / CONTACT

Support & Contact

The supported paths for account, privacy, security, payment, employer, and suspicious-listing questions.

Version 1.0Reviewed Plain-language product policy

A support path for every visitor

Use the support form below for account, privacy, security, payment, employer, partnership, bug, or other questions. You can start a request without an account, employer access, or payment receipt. If you have a relevant reference, include it so the existing support workflow can route the request.

What to include

  • The page or workflow where the problem occurred.
  • A short description of what you expected and what happened.
  • The order, listing, application, or verification reference when relevant.
  • A safe reproduction path that does not include passwords, secrets, or raw identity documents.

Safety and suspicious listings

Use the existing Report Listing or Report Employer action when an opportunity or employer appears suspicious. For account, privacy, security, or payment concerns, use the supported support path. Never send a password, secret key, full government identifier, raw identity document, or sensitive fraud signal in a public link or ordinary support message.

What support cannot promise

Support can review a product or account issue, but the service does not promise a response time, a hiring outcome, a refund, a verification approval, or restoration of information that a user intentionally deleted or unpublished.

UNIVERSAL SUPPORT PATH

Tell us what needs attention.

Account, privacy, security, payment, employer, partnership, bug, and other questions can start here—even without an account or receipt.

Never include passwords, secret keys, government IDs, or raw identity documents.
These pages describe the current product boundaries. They do not replace a contract, legal advice, or any obligation that applies outside the product.